Get in Touch With Us
This page explains how to contact the editorial team behind Online Casinos, what we can realistically help with, and where a question is better directed to a casino operator, a state regulator or a support service. We are a research and comparison publisher, not a casino — we do not hold player accounts, process deposits or approve withdrawals.
Email Is the Fastest Route
Write to us at [email protected]. A person reads every message. We aim to reply within two business days, and longer for anything that needs us to re-check published terms against an operator's current rules.
Messages get handled faster when they include the specifics: the page you were reading, the brand involved, the date you saw the offer, and the exact wording of the term you are asking about. Payout and bonus conditions change without notice, so a screenshot or a quoted sentence is worth more to us than a description.
How We Make Money — and Why It Does Not Change the Rankings
Some of the brands listed on this site have commercial arrangements with us, and we may earn a commission when a reader opens an account through our links. That arrangement pays for the research. It does not buy a position, a rating or a favorable write-up. If you believe a listing reads like an advertisement rather than an assessment, tell us and say which part — that is a complaint we take seriously, and we would rather hear it than not.
What You Can Ask Us About
- Payout and bonus terms — wagering requirements, maximum bonus bets, bonus expiry dates and bonus cashout limits on any offer we list.
- Corrections — a minimum deposit, withdrawal limit, payment fee or RTP figure that no longer matches what the operator publishes.
- Payment and withdrawal questions — how debit card payments, credit card payments, ACH payments, bank transfers, e-wallets and PayPal availability generally work for US players, and why withdrawal times differ from deposit times.
- Verification queries — what KYC and identity verification usually involves, why source-of-funds checks happen, and what withdrawal verification documents are typically requested.
- Legal availability — how federal law and state gambling laws interact, and why a brand accepting US customers is not the same as being authorized in your state.
- Suggestions — games, software providers, casino sites or topics you want covered.
What We Cannot Do for You
We have no access to any casino's systems. That rules out a set of requests we receive regularly:
- We cannot release, expedite or guarantee a withdrawal, and no one honestly can.
- We cannot reset a password, lift an account restriction or reverse a self-exclusion.
- We cannot apply a bonus code retroactively or restore an expired promotion.
- We cannot give legal, tax or financial advice about real money online casinos.
For those, contact the operator's customer support first and keep a written record. If that fails, escalate through the licensing body named in the site's terms, then through your state's gambling regulator where one exists.
Withdrawal Disputes: the Order to Work Through
- Open a ticket with the casino's support team in writing, in-app or by email, and note the date and reference number.
- Ask which specific term is being relied on — an unmet wagering requirement, a maximum bonus bet breach, an outstanding KYC document or a withdrawal limit are the usual causes.
- Send whatever identity verification is requested in the format requested; mismatched names between an account and a payment method stall more payouts than anything else.
- If the account is with a state-licensed online casino, file a complaint with that state's gaming regulator and reference your ticket number.
- Tell us too. We cannot adjudicate, but a pattern of similar reports about one brand affects how we describe it.
Questions About the Brands We List
Reader mail clusters around a handful of listings, usually about the bonus math. Here is what we tend to say about the top-rated ones, including the parts that are easy to miss.
Raging Bull — 410% up to $10,000 + 50 Free Spins
It sits at the top of our list on editorial rating, and the headline number is the largest percentage match on the page. Most questions we get are about the $10,000 ceiling: a match of that size is a maximum, not an expectation, and reaching it requires a deposit far beyond what a typical player makes. The limitation worth stating plainly is that a large percentage match almost always travels with heavy playthrough and game weighting rules, so check the wagering requirement, the maximum bet allowed while a bonus is active, and any cap on what you can cash out from the 50 free spins before you deposit.
Magician Bet — 101% No Wagering
This is the one we point readers to when they ask about payouts rather than headline size. A no-wagering offer means the bonus funds, or the winnings from them, are not locked behind a playthrough multiplier — which is the single biggest determinant of whether a bonus ever converts to a withdrawable balance. The trade-off: 101% is modest next to the four-figure matches elsewhere, and no-wagering deals commonly carry their own limits on maximum stake or expiry. Read the term that replaces the playthrough, because there usually is one.
Slots of Vegas — 375% Bonus + 50 Free Spins on Cash Chaser
The distinguishing feature here is that the free spins are tied to one named game, Cash Chaser, rather than being usable across the library. That matters for payout expectations, since the RTP and volatility of a single title decide what those spins are realistically worth. The limitation is the same narrowness: if that game does not suit you, the spins portion of the offer has little value, and spin winnings are frequently credited as bonus funds with their own conditions attached.
Uptown Aces — 600% For New Players
The highest percentage match on our list, aimed squarely at new accounts. A 600% match is only meaningful alongside its maximum bonus amount and its wagering requirement, and we get more questions about this listing than most because those two numbers are what turn a big percentage into a small one. Treat it as an offer to read closely rather than to act on quickly.
Comparing the Listings on Payout-Relevant Criteria
Our editorial ratings are our own assessment, not customer review scores. The offer wording below is as advertised by each brand; conditions apply in every case and can change.
| Brand | Advertised welcome offer | Editorial rating |
|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 Free Spins | 10.0 |
| Magician Bet | 101% No Wagering | 9.9 |
| Slots of Vegas | 375% Bonus + 50 Free Spins on Cash Chaser | 9.9 |
| Uptown Aces | 600% For New Players | 9.7 |
| Card Crush | Instant Welcome Reward: 2 Mystery Coins & 5 Cards | 9.4 |
| Zumba Cards | 250% Deposit Bonus up to 250 SC | 9.4 |
| BetUS | 200% up to $4,000 for New Players | 9.3 |
| Amazon Jackpots | 4 Posters + 40 Free SC + Bonus Wheel for $20 | 9.0 |
| Slots and Casino | 500% up to $2,500 x3 | 9.0 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 Free Spins | 8.8 |
Two of these are worth flagging for readers who email us confused by the units. Zumba Cards and Amazon Jackpots quote amounts in SC — a site-specific currency rather than dollars — and the Amazon Jackpots reward is attached to a $20 purchase, so it is a paid package, not a giveaway. Bets.FM quotes its cap in BTC, which means the dollar value moves with the exchange rate. Slots and Casino's "x3" indicates the match applies across three separate deposits rather than one.
Money Questions We Answer Most Often
Taking part costs whatever you deposit, and no bonus changes that. A few points we explain repeatedly:
- Minimum deposits set the floor for claiming an offer, and they are often higher for a bonus than for an ordinary deposit.
- Deposit methods in the US commonly include debit cards, credit cards (where the issuer permits gambling transactions — many decline or treat them as a cash advance), ACH payments, bank transfers and e-wallets. PayPal availability is limited and depends on the operator and your state.
- Withdrawals usually cannot use every method that deposits can. Card and ACH payouts typically take longer than e-wallet payouts, and the clock starts after internal approval, not when you press the button.
- Minimum withdrawal amounts and withdrawal limits — daily, weekly or monthly — can stretch a large win over several payments.
- Payment fees may come from the operator, your bank or both. Check both sides before assuming a method is free.
We do not publish processing times as tested results. Any figure you see is what the operator advertises, and we say so.
Game Categories We Cover
If your message is about what a site actually offers, it usually falls into one of these: slots, including progressive jackpots where a shared prize pool builds across players; table games such as blackjack, roulette and baccarat; live dealer rooms streamed with a human croupier; and mobile casino games delivered through a browser or a dedicated app. We are happy to explain how return to player (RTP), slot volatility and random number generators interact, or which casino software providers supply a given lobby, though we do not publish game counts we cannot verify.
Several brands on this list run adjacent products alongside the casino. BetUS, for instance, operates sportsbook betting beside its casino section, which is a different product with its own promotions, its own rollover terms and its own settlement rules — a sportsbook bonus rarely clears through casino play, and vice versa. Poker rooms, bingo and sweepstakes-style card products sit in the same category of separate-but-attached offerings. Ask us and we will tell you which of the two a given promotion belongs to.
Eligibility and Legal Standing in the US
You must be 21 or over to use this site's content and, in most jurisdictions, to open a real money casino account; a small number of states set the threshold at 18 for certain products. Online casino gaming is regulated state by state, not by a single federal license. Federal statutes address matters such as interstate wire transmission and payment processing, while the decision to permit and license online casino play is made at state level. Only a handful of states currently license online casinos, and the games, brands and payment methods available to you depend on where you are physically located when you play, not where you live.
Before depositing anywhere, confirm the operator's licensing status for your state directly with that state's gaming regulator. A site accepting registrations from a US address is not evidence that it is authorized to serve you, and we will not claim a specific license for any brand unless the brand's own regulator record supports it. Ownership and corporate structure are also worth checking, since the entity named in the terms is the one you would be dealing with in a dispute.
No casino is completely safe, and no deposit is risk-free. If gambling has stopped being entertainment, most licensed operators offer deposit limits, loss limits, time-outs and self-exclusion, and state programs and blocking software exist alongside them. The 1-800-GAMBLER helpline is available nationally. Mention support in your email and we will point you to the resources relevant to your state.
Reporting an Error in Our Research
Our facts are checked against operator terms and public regulator records, with the current review dated Sep 25, 2026. Editorial oversight for this page sits with Kayla Bishop. When a term changes between our check and your visit, the operator's live terms are authoritative — and we would like to know, so we can update the page. Corrections are made openly rather than quietly.
If your interest is in comparison pages rather than contact details, our guide to casinos operating outside GamStop covers a separate set of considerations and audience.
Short version: for anything about bonus terms, payout conditions, corrections or our methodology, email us. For anything involving your own account balance, start with the operator and then the regulator. We will tell you honestly which of the two your question is.